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Qualifying Credit Score for Purchase of a Home Security System

In talks with sales agents as a homeowner scouts around for a home security system, their initial spiel would typically cover a brief company background then a more lengthy explanation of features and packages. Noticeably, at the start, they are practically silent on the topic of qualifying credit score, seeming to bring everybody in first […]

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Home Security Systems: What You Need To Know About Garage Door Sensors

When homeowners purchase home security systems, it makes sense that they prioritize securing the perimeter doors and windows with sensors as these are proven preferred entry points for burglars. Not to be overlooked, though, is the garage which is the largest, most conspicuous entrance to the interior of many homes. The garage becomes particularly vulnerable […]

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Wireless vs. Cellular Systems

Home security system companies now offer wireless/cellular packages. Many homeowners are asking though, “What is the difference between wireless and cellular? Aren’t they the same?” The answer: Yes, wireless and cellular are the same in the sense that both do not use a physical connection by wire and instead rely on radio signals to work. […]

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Making Initial Contact – Comparing Customer Experience

“Hi, I am a homeowner interested in your company’s most basic home security package. I have budget constraints and so I am not really interested in anything other than a very basic package. Can you help me?” This was the query I had as I ventured into testing the Customer Service levels at initial contact […]

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Home Security Unveiled: What Customers Are Really Saying

This is an attempt to look at who the home security system companies say they are (from their company overview) and how this resonates with customers. Are customers playing back what these companies are saying about themselves? “ADT is the only security company that can say we’ve been providing alarm monitoring services 24 hours a […]

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Who’s Fueling the Technologies of Home Security Systems

Who are the security equipment providers for the leading home security system companies? Frontpoint and Protect America are partnered with GESecurity; Vivint with 2GIG Technologies, Inc. GE Security GE Security has been in operation since 1992, drawing on over 20 years of continuous innovation. It is focused on communications and information technologies, innovative and high-end […]

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Response Time of Emergency Personnel

In the home security system industry, the monitoring center’s response time refers to the lapsed period from the time an alarm signal is received at the central station to when the incident is assigned to a monitoring rep. The larger security system companies are already on equal footing in this metric with their response times […]

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Internal Monitoring versus Third Party Monitoring

When triggered, the alarm system communicates an alarm event to the monitoring center which is responsible for contacting the homeowner to verify the alarm event. If real, they call or deploy the proper authorities. The monitoring center, then, is the group of people who connect the alarm system to the emergency responders. There are home […]

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Medical Monitoring with Home Security Systems

While there are special facilities addressing their specific needs, many seniors and people with disabilities still prefer to live at home, either independently or with family. Age and disability, however, carry increased risk of medical emergencies. Medical alert systems provide peace of mind and freedom to the older adults / disabled and to family members […]

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Home Security Debate: Are Gated Communities Safer?

Gated community refers to a neighborhood that has controlled access using gates through which residents pass through. Some gated communities are manned by security staff responsible for screening those entering the community, allowing only residents to come in. Others have an electronic gate which residents open by keying in codes, swiping a coded card or […]

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