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Making Initial Contact – Comparing Customer Experience

“Hi, I am a homeowner interested in your company’s most basic home security package. I have budget constraints and so I am not really interested in anything other than a very basic package. Can you help me?” This was the query I had as I ventured into testing the Customer Service levels at initial contact […]

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Home Security Unveiled: What Customers Are Really Saying

This is an attempt to look at who the home security system companies say they are (from their company overview) and how this resonates with customers. Are customers playing back what these companies are saying about themselves? “ADT is the only security company that can say we’ve been providing alarm monitoring services 24 hours a […]

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Who’s Fueling the Technologies of Home Security Systems

Who are the security equipment providers for the leading home security system companies? Frontpoint and Protect America are partnered with GESecurity; Vivint with 2GIG Technologies, Inc. GE Security GE Security has been in operation since 1992, drawing on over 20 years of continuous innovation. It is focused on communications and information technologies, innovative and high-end […]

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Facebooking Your Way to a Home Burglary?

‘If it is not in Facebook, it did not happen.’ This is the mantra of many fans of social media, as they post away their daily lives, taking to this almost like a diary.If reckless, though, updating one’s status and posting personal information in sites like Facebook poses burglary and other risks because notwithstanding privacy […]

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Response Time of Emergency Personnel

In the home security system industry, the monitoring center’s response time refers to the lapsed period from the time an alarm signal is received at the central station to when the incident is assigned to a monitoring rep. The larger security system companies are already on equal footing in this metric with their response times […]

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Internal Monitoring versus Third Party Monitoring

When triggered, the alarm system communicates an alarm event to the monitoring center which is responsible for contacting the homeowner to verify the alarm event. If real, they call or deploy the proper authorities. The monitoring center, then, is the group of people who connect the alarm system to the emergency responders. There are home […]

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Medical Monitoring with Home Security Systems

While there are special facilities addressing their specific needs, many seniors and people with disabilities still prefer to live at home, either independently or with family. Age and disability, however, carry increased risk of medical emergencies. Medical alert systems provide peace of mind and freedom to the older adults / disabled and to family members […]

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Home Security Hot Topic: Is the White House Really Secure?

30 March. Campbell Chatterjea from Virginia jumped over the north perimeter fence of the White House around 4pm. The intruder was subdued by the Secret Service’s K-9 unit. 7 August. A toddler squeezed through the iron bars of the White House fence and set out on a walk across the lawn. Secret Service agents intercepted […]

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Home Security Debate: Are Gated Communities Safer?

Gated community refers to a neighborhood that has controlled access using gates through which residents pass through. Some gated communities are manned by security staff responsible for screening those entering the community, allowing only residents to come in. Others have an electronic gate which residents open by keying in codes, swiping a coded card or […]

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Home Security Alert: NO to False Alarms

That no emergency actually occurred makes any false alarm a welcome situation. There is such great relief in knowing that nothing threatening really happened. Who would then be averse to a false alarm incident? When does a false alarm become unwanted? To whom is false alarm a problem and why? In the context of home […]

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