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Business Reviews & Ratings

B ()
A+ (link )
          (15)
Geek Score 8.5/10

Top Features

  • Available Nationwide
  • Home Security & Automation
  • Cellular, Broadband or
    Landline Monitoring
  • Remotely Control Your Home
  • Homeowner's Insurance Savings

Monthly Monitoring Rates

$36.99 $52.99 $59.99
Basic  Interactive  Video 

Get a Free Quote

Call ADT (Protect Your Home) Direct

(877) 976-9478

M-F 7am-12am EST
Sat 8am-9pm EST, Sun 9am-9pm EST

The Pros

  • The system is professionally installed rather than installing the system yourself
  • Automated cell phone feature. This feature allows the client to activate and control door locks, garage doors, and lights in your home via your cell phone
  • A backup monitoring station as a precaution due to power outages
  • An additional option, for an extra fee, is CellGuard, which allows the system to be monitored via your cell phone in case of downed landlines or other extenuating circumstances
  • Theft protection up to $500
  • Installation can be completed the same day as the order is placed
  • 24-hour online and phone customer service available

The Cons

  • The system cannot be relocated, so clients that move will need to order a new system for their new home. The new system is free per ADT's "Mover's Guarantee", but there are additional charges that come with a 25% discount. The discounted system is available for a 2-year period following a move and a new contract will need to be signed
  • many negative reviews due to local dealers inconsistent customer service. This is not necessarily indicative of the company as a whole
  • The system warranty through ADT is offered at an additional cost
  • The system cannot be installed yourself. It must be done by the company itself

A LEGENDARY BRAND

ADT’s Protect Your Home authorized dealer sells a variety of monitoring devices and packages. Of course, there are traditional technologies such as garage door and glass break sensors alongside higher-end products. ADT’s Protect Your Home business goes beyond just sending alerts. Fire alarms, flood alarms, carbon monoxide detectors and more are all available from ADT Protect Your Home monitoring.

TECHNOLOGY

ADT Technology is the best.

PRICING

In the 1960s, ADT got into hot water for their higher rates. Today, however, their prices are very competitive with other companies in the industry. The biggest investment is the upfront cost of the equipment and installation. For a large home with a complex security system, this cost can run into four figures. After that, customers pay a monthly monitoring cost. That being said, there are certain packages that offer free equipment – a great option for most families. Generally speaking, a typical home security package will be slightly more expensive with ADT Protect Your Home than its competitors, but the name recognition makes it well worth it for many customers.

CUSTOMER SERVICE

For the most part, ADT Protect Your Home makes every effort to ensure that every customer gets what they want and, most importantly, remains loyal to their brand. Where ADT Protect Your Home monitoring has recently improved is in the area of customer service. Based on our research, ADT Protect Your Home has garnered some reputation for not delivering their end of the bargain, with poor follow-up service being one of the most common customer complaints. Many of the complaints found on the internet are outdated though, and ADT, especially Protect Your Home, have made huge strides in this area.

SUMMARY

ADT Protect Your Home monitoring offers premium technology at premium prices. They’ve been in the business way longer than most of their competitors and have great brand recognition. Those little blue signs you see on yards are often enough to help deter would-be evil doers. However, customer service isn’t the company’s strong suit. This is partially due to the fact that the company is so big, with a gargantuan network of authorized dealers, that they may no longer have the capability to monitor their individual performance. All things considered, ADT Protect Your Home monitoring is still a great choice when you want a credible, multi-faceted home security system featuring the latest gadgetry and monitoring systems.

 

Disclaimer:

$99 Customer Installation Charge. 36-Month Monitoring Agreement required at $36.99 per month ($1,331.64), 24-Month Monitoring Agreement required at $36.99 ($887.76) for California, including Quality Service Plan (QSP). Form of payment must be by credit card of electronic charge to your checking or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Certain restrictions may apply. Offer valid for new ADT Authorized Premier Provider customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer. Licenses: AL-15-1104, AK-35221, AR-2008-0014, AZ-ROC217517, CA ACO6320, CT-ELC.0193944-L5, DE-07-212, FL-EC13003427, GA-LVA205395, HI-CT30946, IA AC-0036, ID-ELE-SC-39312, IL-127.001042, IN-City of Indianapolis: LAC-000156, KY-City of Louisville: 483, LA-F1914, LA-F1915, LA-F1082, MA-1355C, MD-107-1626, ME-LM50017382, MI-3601205773, MN TS01807, MO-City of St. Louis: CC354, St. Louis County: 89767, MS-15007958, MT-247, NC-1622-CSA, NE-14451, NJ-34BF00021800, NM-353366, NV-68518, City of Las Vegas: 3000002944, NY-Licensed by the N.Y.S. Department of State UID#12000286189, NYS #12000286451, OH-53891446, City of Cincinnati: AC86, OK-1048, OR-170997, Pennsylvania Home Improvement Contractor Registration Number: PA22999, RI-3582, SC-BAC5630, SD- 1025-7001-ET, TN-C1520, TX-B13734, ACR-3492, UT-6422596-6501, VA-115120, VT-ES-2382, WA-602588694/PROTEYH934RS, DC-602513000006, WI-City of Milwaukee: 0002640, WV-042433, WY-LV-G-21499. 3750 Priority Way South Dr. Suite 200 Indianapolis, IN 46240 © 2014 Defender Security

Yourlocalsecurity.com is a high quality professional review site. The customer reviews yo use here are the result of direct feedback from Protect Your Home customers. We do not pay customers for reviews. If they participate, reviewers do have the opportunity to enter various contests to be randomly selected as a winner. We do not reward reviewers based on whether their written analysis is positive or negative. Rather, we publish full and complete reviews from individuals with no alterations. We do select which reviews will be published excluding reviews due to language, inappropriate or irrelevant content.

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